Discover a True Partner Experience: Become our valued customer
Skip to main content
press
releases
Press

D&H ENHANCES VAR SUPPORT WITH THE NEW "SOLUTIONS & SERVICES" PROGRAM, INCLUDING AN INTEGRATION CENTER & PROFESSIONAL SERVICES

Suzanne Mattaboni
Suzanne Mattaboni Communications
For D&H Distributing
(610) 261-4560
suzgm@aol.com

For Immediate Release:

D&H ENHANCES VAR SUPPORT WITH THE NEW "SOLUTIONS & SERVICES" PROGRAM, INCLUDING AN INTEGRATION CENTER & PROFESSIONAL SERVICES
Untitled Document

- D&H Adds Resources To Augment VAR Offerings, Addressing More Sophisticated Market Needs in Areas Such as Cyber Security, Robust WiFi Deployments, & Custom Integration -

HARRISBURG, PA - June 28, 2018 - D&H Distributing, a major provider of SMB and consumer technologies to the North American high-tech channel, has launched a new "Solutions & Services" program, a series of initiatives that deliver end-to-end enablement resources to VARs, helping them increase business by augmenting their capabilities. The initiatives include a new D&H Integration Center staffed with custom integration experts. It also includes a Professional Services offering, with solutions such as on-premise WiFi surveys, and security and vulnerability assessments that D&H Solutions Specialists conduct in partnership with VARs at the end-user's location. In addition, the program encompasses profit-generating "Solution Pillars" such as Cloud/DaaS, collaboration, and new solution areas like Pro AV & Digital Signage.

As trends in the SMB market continue to advance, VARs require a greater range of resources to address these complex challenges, including the emergence of multi-location WiFi networks and the escalating need for enhanced cyber security. The D&H Solutions & Services program brings a more comprehensive ecosystem of support services to market, helping SMB resellers fill gaps in their offerings and augment their value propositions, allowing them to succeed in this rapidly changing industry.

"When fulfilling an installation, it's not just about having the right WiFi products," began Peter DiMarco, vice president of VAR sales at D&H Distributing. "It's also about applying the expertise and resources to make sure that WiFi network creates a robust, effective environment that meets the unique needs of the end-customer. D&H has created a structured services arm to help resellers accommodate more complex projects without adding new personnel or in-house resources. We can now help VARs to tackle these projects without concern over how to support them long-term."

The program's resources are designed to support VARs through the life of an end-user project, from pre-sale/post-sale support, to life cycle management and recycling programs. It supplements a VAR's current offering--with minimal in-house investment--allowing the reseller to deploy a greater range of sophisticated, lucrative solutions. VARs can capitalize on new opportunities, enter new areas of competency, and increase profitability.

The program also incorporates the distributor's popular existing support services, such as D&H financing, Partner Services Marketing, the Solutions Lab training venue, and White Glove and Chrome management for the K-12 market. D&H Solutions & Services maintains industry-recognized certifications from CompTIA, Microsoft, Cisco, Hewlett Packard Enterprise, Avixa and others.

"D&H has offered invaluable services, including consultative technical support and online tools like their iQuote offering, which have helped us pursue a greater scope of projects in both government and the education markets," said Kevin Whitford, sales manager at Howard Industries in Missouri. "In offering these hands-on resources, D&H has become more vested in our success and growth. We're able to pursue and support more business than we could have otherwise, without having to add staff, or to co-op with a potentially competing channel partner."

"This array of Professional Services represents an evolution for D&H," continued D&H's DiMarco. "Resellers can leverage us for a new level of resources that will make them more formidable players in the marketplace. We now provide not only solutions, expertise, and training, but a more systematized menu of services ranging from on-site surveys, to detailed consultations, inventory services, and customized integration. With such services at their disposal, VARs can expand their practices."

D&H's Solutions & Services Program Includes:

D&H Integration and Supplu Chain Services:

  • Configuration, integration, and staging
  • White Glove services: Chrome enrollment, OU sorting, Mac capture, and green shipping
  • Asset tagging and labeling
  • Laser etching
  • Inventory management and reverse logistics
  • Custom statement of work

D&H Professional Services:

  • Security network and vulnerability assessments
  • On-premise site surveys
  • Implementation and deployment
  • Rack, stack, and cabling
  • Staff augmentation
  • Custom statement of work
  • Life cycle and recycling inventory management

D&H Solutions Navigator:

  • Multi-product solution BOM configuration
  • Technical pre-sales support
  • Technical post-sales support
  • Vendor training support
  • Vendor certification support
  • A managed and professional services advisor
  • Dedicated focus on select solution pillars, such as:
    • Infrastructure (server/storage/hybrid IT)
    • Security
    • Cloud/DaaS
    • Wireless & Wired Networking
    • Collaboration
    • Pro AV & Digital Signage

D&H customers can visit www.dandh.com/DHSS or call (800) 340-1001 to speak to their account representatives. Customers can reach the D&H Solutions & Services Team directly by calling the Solutions Navigator line, or 888-325-1246 option 8; or emailing DHSS@dandh.com.

About D&H Distributing

D&H Distributing believes the most important element of doing business is developing relationships for mutual success. The company continues to build upon its 100-year-old culture by providing its manufacturers, co-owners, and partners with the utmost customer care, consultative guidance, and multi-market expertise. As one of North America's leading technology and consumer electronics distributors, it delivers a wealth of enablement resources and hands-on support services that empower retailers, etailers, dealers, integrators, and resellers in the supply channel. The company engages with its customers to meet their current business needs, as well as forecast their evolving, real-world requirements and prospects for lucrative growth opportunities even in challenging retail markets.

D&H delivers a diverse product assortment spanning consumer electronics, mobility, home entertainment, smart home automation, small office/home office, video surveillance, digital imaging, video gaming, cloud-based solutions, home and outdoors products, housewares, and sports and recreation. The company also focuses on emerging technologies such as augmented reality, virtual reality, AI-based virtual assistant solutions, and wearable technologies, to provide early opportunities for customers to profit from new platforms.

The distributor is headquartered in Harrisburg, PA, in the US; and in Brampton, Ontario, and Vancouver, British Columbia, in Canada. Additional warehouses are located in Atlanta, GA; Chicago, IL; and Fresno, CA. Engage with D&H toll-free at (800) 340-1007, via www.dandh.com, or follow the distributor's Facebook and Twitter feeds, https://www.facebook.com/DandHDistributing/ and @dandh.

#